Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how AccoSwap ("AccoSwap", "we", "us" or "our") collects, uses, shares and protects personal information when you use accoswap.com and our related services (the "Services"), and the choices and rights you have. Please read it together with our Terms of Service. By using the Services, you acknowledge the practices described in this policy.

1. Key Points

• We collect the information needed to operate the marketplace and Escrow: your account details, your transactions, your messages and the details required to transfer a Digital Asset.
• Access to your personal information is restricted to authorised AccoSwap staff and to service providers acting on our behalf. We do not sell or rent your personal information, and we do not share it with partners or advertisers for their own purposes.
• Login details for a Digital Asset shared during an escrow are stored encrypted and deleted once they are no longer needed.
• Some information is public, such as your username, profile, Listings and reviews.
• You may ask to access, correct or delete your information by emailing support@accoswap.com, subject to the exceptions described in this policy.

2. Who We Are

AccoSwap operates accoswap.com and is the controller of the personal information described in this policy. You can contact us about privacy at support@accoswap.com or through our contact page.

3. Information We Collect

3.1 Information you provide

• AccoSwap Account information: username, email address, password (stored in hashed form) and country.
• Google sign-in: if you sign in with Google, we receive your name, email address and profile photo from Google.
• Profile information (optional): profile photo, bio, phone number and address, if you choose to add them.
• Payout details: the information needed to pay you, such as a cryptocurrency wallet address or PayPal email address.
• Listings: the Digital Assets you list and the descriptions you write.
• Messages: your AccoSwap Chat messages and the files, images and videos you send.
• Escrow details: the information needed to complete a transfer, such as an email address or profile link for the transfer, and the login details, backup codes and recovery information for the Digital Asset being sold.
• Support requests: anything you send us when you contact support.

3.2 Information created when you use the Services

• Transaction records: deposits, withdrawals, escrows, offers, purchases, sales, fees, promotions and Premium payments.
• Technical information: IP address, device and browser type, pages visited, login times and account activity, collected for security and to keep the Services working.

3.3 Information from other sources

• Public Digital Asset data: when you create a Listing, we retrieve the Digital Asset's public details (such as its name, followers, profile picture and bio) from the Platform to verify it and display it on the Listing.
• Telegram (optional): if you connect Telegram for notifications, we store your Telegram chat ID. You can disconnect Telegram at any time in your settings.

We do not store card numbers or bank login details.

4. How We Use Your Information

• To create and manage your AccoSwap Account and provide the Services.
• To process deposits, withdrawals, escrows and payouts.
• To verify Listings and complete Digital Asset transfers.
• To keep AccoSwap safe, including detecting fraud, reviewing flagged messages, investigating disputes and enforcing our Terms of Service and Marketplace Rules.
• To send you messages about your AccoSwap Account, your transactions and security.
• To send you updates and new Listings by email, which you can unsubscribe from at any time.
• To understand how the Services are used and to improve them.
• To comply with our legal obligations.

5. Legal Bases (EU and UK Users)

If you are in the European Union or the United Kingdom, we process your personal information on the following legal bases:

• Contract: to provide the Services you have asked for, such as your AccoSwap Account, Listings, Escrow and payouts.
• Legitimate interests: to keep the marketplace safe, prevent fraud, resolve disputes and improve the Services.
• Legal obligation: to keep financial records and respond to lawful requests.
• Consent: for marketing emails and optional features such as Telegram notifications. You can withdraw your consent at any time.

6. AccoSwap Chat

AccoSwap Chat is where transactions are agreed, so we retain it as a record. Messages are stored for as long as your AccoSwap Account exists. Authorised members of our team may review the relevant messages when handling a dispute, a report or a flagged message. Messages that appear to contain off-platform contact details or requests for outside payment may be flagged automatically. Messages can be deleted only by AccoSwap staff.

7. Information That Is Public

Your username, profile photo, country, bio, Listings, reviews, seller badges and sales history can be seen by other users and visitors. Full account names on Listings are shown only to Premium members.

8. How We Share Information

8.1 Access. Access to your personal information is restricted to authorised AccoSwap staff, including the Escrow Team, and to the service providers described below. We do not sell or rent your personal information, and we do not share it with partners, affiliates or advertisers for their own marketing purposes.

8.2 Service providers. To operate the Services, we use service providers that process information on our behalf. Each receives only the information reasonably necessary to perform its function:

• Hosting and security: Hostinger (hosting) and Cloudflare (network and security).
• Google: Google sign-in, Google Analytics (site usage), Google reCAPTCHA (spam protection) and the YouTube Data API (public channel details).
• Data providers: Apify and RapidAPI, used to retrieve the public details of listed Digital Assets.
• Telegram: to verify listed Telegram channels and groups, to deliver notifications you choose to receive, and to send alerts to our team.
• Email: our email service provider, used to send account and marketing emails.
• Payments: NowPayments and Cryptomus (cryptocurrency payments), and PayPal (deposits and payouts). These providers receive and process your payment under their own terms and privacy policies.

8.3 Other users. When you buy or sell, the other party sees what is needed to complete the transaction, such as your username and the details required for the transfer.

8.4 Legal requirements. We may disclose information where we are required to do so by law, for example in response to a valid order from a court or authority, or where we reasonably believe disclosure is necessary to prevent fraud or to protect the rights, property or safety of AccoSwap or our users.

8.5 Business transfer. If AccoSwap is involved in a merger, acquisition or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to protections consistent with this policy.

9. Cookies and Analytics

• Essential cookies keep you signed in, protect forms and remember your settings. Parts of the Services may not function properly without them.
• Analytics: we use Google Analytics to understand how visitors use the site, such as which pages are visited.
• Security: Google reCAPTCHA helps block spam and abuse on forms such as sign-up and login.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google's browser add-on. Blocking essential cookies may prevent parts of the site from working.

10. How Long We Keep Information

• Escrow login details and backup codes: deleted once they are no longer needed. For certain types of transfer, this happens automatically 14 days after the deal ends, whether it was completed, cancelled or refunded. Where the buyer secures a TikTok account themselves, the seller's login stays visible to the buyer for 7 days after the buyer confirms, and is then deleted.
• Chat messages: kept for as long as your AccoSwap Account exists.
• Transactions, escrows and payouts: kept as financial records, including after an AccoSwap Account is closed.
• Other account information: kept for as long as your AccoSwap Account exists, and afterwards only where needed for legal, fraud-prevention or dispute purposes.

11. How We Protect Your Information

• Connections to AccoSwap are encrypted using HTTPS.
• Passwords are stored in hashed form, and escrow login details are stored in encrypted form.
• Access to personal information is restricted to authorised AccoSwap staff.

We take reasonable technical and organisational measures to protect personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and inform us promptly if you notice anything suspicious. Where a security incident affects your personal information, we will notify you and any relevant authority where required by applicable law.

12. Your Rights

Wherever you live, you may ask us to:

• provide a copy of the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your personal information;
• restrict or object to how we use it, or provide it to you in a portable format;
• stop sending you marketing emails (you can also use the unsubscribe link in any marketing email).

These rights may be subject to limits and exceptions under applicable law, for example where we must keep information to meet a legal obligation or to resolve a dispute. To make a request, email support@accoswap.com from the address linked to your AccoSwap Account. We may need to verify your identity before acting on a request, and we aim to respond within 30 days, or within any shorter period required by law. If you are in the European Union or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

13. Deleting Your AccoSwap Account

You can ask us to delete your AccoSwap Account by contacting support. We may ask for your reason so that we can help resolve any problem first, but you are not required to give one. When an AccoSwap Account is deleted, it is removed from the site. We keep transaction, escrow, payout and chat records where we need them for legal, fraud-prevention or dispute purposes.

14. International Users

AccoSwap is used around the world. Your information may be stored and processed in countries other than your own, including by the service providers listed in section 8, and the data protection laws of those countries may differ from those of your country. We take reasonable steps to ensure that such providers protect personal information appropriately.

15. Age Limit

The Services are intended only for people aged 18 or over. We do not knowingly collect personal information from anyone under 18, and we may close any AccoSwap Account that we believe belongs to a person under 18. If you believe that someone under 18 has created an AccoSwap Account, please contact us at support@accoswap.com.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised, and we aim to notify users of material changes by email or by a notice on the site. Continued use of the Services after an update takes effect constitutes acknowledgement of the updated policy.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please email support@accoswap.com or use our contact page.